Privacy and Security Policy

INTRODUCTION

The Elf Kingdom Pty Ltd (theelfkingdom.com.au) works in consultation with the website host to protect your privacy and support a safe online experience. This Privacy and Security Policy outlines the information we collect and how we use it to include:

  • The type of personal information collected and how that information is used.
  • When we may disclose your personal information.
  • How we keep and protect your personal information.

The Privacy and Security Policy applies to this website and to any applications, Services or tools (collectively “Services”) where this Privacy Notice is referenced. By using our Services and/or registering for an account, you are accepting the terms of this Privacy Policy and The Elf Kingdom Pty Ltd’s Terms and Conditions.

TYPE OF PERSONAL INFORMATION COLLECTED AND HOW IT’S USED

  1. PERSONAL INFORMATION

2.1       Personal information is considered information or an opinion about an identified individual, or an individual who is reasonably identifiable, either from the information directly or from that information combined with other information that we have, or are likely to have, access to. Personal information doesn’t include de-identified, anonymous or aggregated information that can no longer be used to identify a specific person.

2.2       You are encouraged to access and correct your personal information at all times.

  1. PUBLIC INFORMATION

3.1       Public information is considered any information, including personal information, you share with a public audience, including personal information you publish on our Site. Public information is available to anyone on or off our Services and can be seen or accessed through online search engines, APIs, and offline media, such as on TV.

  1. WE COLLECT INFORMATION YOU GIVE US INCLUDING:
  • When you register for an account: Information such as your name, addresses, telephone number, email addresses or user ID (where applicable).
  • When we verify you or your account: we may collect and process information (as permitted by law) to authenticate you or your account, or to verify the information that you provided to us.
  • When you transact on or use our Services: such as when you post an ad, reply to an ad, communicate with us or other Users, information you provide for the Services that you use or during a transaction or other transaction-based content. We may also collect your financial information (such as credit card or bank account numbers) if you buy a feature from us or are required to pay fees to us.
  • When you engage with our community: such as when you submit a web form or participate in community discussions or chats.
  • When you interact with your account: such as updating or adding information to your account, adding items to alerts lists and saving searches. Sometimes you may also give us your age, gender, interests and favourites.
  • When you contact us: such as through a web form, chat, dispute resolution or when we otherwise communicate with each other.
  • Information other Users may provide about you. If another User gives us information about you, they must tell you about our collection, use, disclosure and retention policies before giving us the information. They must also get your explicit consent before giving us your information.
  1. YOUR PERSONAL INFORMATION ALLOWS US TO:
  • Provide you with access to and use of our Services as well as access to your history, internal messages and other features we may provide.
  • Offer you site content that includes items and services that you may like.
  • Customise, measure and improve our Services.
  • Provide other services requested by you as described when we collect the information.
  • To provide you with location-based services (such as advertising, search results and other personalised content).
  1. WE MAY USE YOUR PERSONAL INFORMATION TO CONTACT YOU ABOUT YOUR ACCOUNT:

6.1       We may contact you via Messages, email, telephone, SMS messages or postal mail:

  • To provide customer support about your account such as to troubleshoot problems, to resolve a dispute, to collect fees or monies owed to us, or seek your opinion through surveys.
  • For other reasons such as to enforce our Terms and Conditions or Policies and any other agreement we may have with you
  1. WE USE YOUR PERSONAL INFORMATION FOR LEGAL COMPLIANCE REASONS, INCLUDING TO:
  • Prevent, detect, mitigate and investigate fraud, security breaches, potentially prohibited or illegal activities.
  • Enforce our Privacy and Security Policy, Terms and Conditions, or other Policies.
  1. RETENTION OF PERSONAL INFORMATION:

8.1       If your account is active, we will keep your personal information as long as we need it for our operations. We may also keep personal information from closed accounts to comply with national laws, stop fraud, collect fees owed, assist with any investigation, enforce our Terms and Conditions and take other actions under applicable national laws. If we no longer need your personal information, we securely dispose of it.

  1. ACCESS

9.1       We will honour your right to request access to, or modification or deletion of, your personal information. We may have the right to withhold that access or refuse to modify or erase your personal information under applicable national laws, but we will give you reasons if we do so. To contact us about your access please contact magic@theelfkingdom.com.au or by using the contact details within the website theelfkingdom.com.au.

WHEN WE MAY DISCLOSE PERSONAL INFORMATION

10.1    We may disclose your information to law enforcement and other parties in connection with the law, including:

  • Law enforcement or governmental agencies, or authorised third-parties, in response to a verified request regarding a criminal investigation, alleged or suspected illegal activity, or any other activity that may expose us, you or any of our users to legal risk.
  • Third parties commencing, or involved in, a legal proceeding if they provide us with a subpoena, court order or similar legal document.
  • Other third parties to comply with our legal requirements, enforce our Terms and Conditions, respond to claims that a listing or other content violates the rights of others, or if we otherwise believe in good faith that the disclosure is needed to prevent imminent physical harm, harm to property, financial loss or to report suspected illegal activity.

10.2    We will not disclose your personal information for any other purpose including marketing or third party requests without explicit consent from you in advance.

HOW YOU REMAIN PROTECTED

11.1    We protect your information using technical and administrative security measures directly put in place and managed by working closely with the domain host.

  1. UNWANTED OR THREATENING EMAIL

12.1    The Elf Kingdom Pty Ltd does not tolerate abuse of our Services. You do not have permission to add other users to your mailing list, call or send SMS messages for commercial purposes, unless the User has given their explicit consent. Sending unwanted or threatening email and SMS messages is against our Terms and Conditions. To report spam or spoof emails please contact magic@theelfkingdom.com.au

  1. PASSWORDS

13.1    If you are given a username and/or a password for the purpose of accessing certain features of the Services or certain features of the Site, you are responsible for all activities conducted under that username or password, and you will take all necessary steps to ensure that no one other than you use that username or password, and that password is kept confidential. If you have any reason to believe that any password assigned to you has become known to or been used by any other person, you will inform The Elf Kingdom Pty Ltd immediately.

  1. FUTURE CHANGES TO OUR PRIVACY POLICY

14.1    The Elf Kingdom Pty Ltd reserves the right to modify this Privacy Policy at any time. It remains your responsibility to check back regularly to remain aware of any changes to stay informed.

  1. CONTACT US

15.1    We welcome your comments regarding this Privacy Policy. If you believe we have not adhered to this Privacy Policy or require any changes or access to your personal information, please contact us at magic@theelfkingdom.com.au. We will use all reasonable efforts to promptly determine and remedy the problem.